Refund Policy

This Refund Policy applies to professional guest trend analysis engagements with . It supplements your signed proposal or statement of work.

1. Engagement deposits

Quarterly reports and benchmark studies typically require a fifty-percent deposit at engagement start. Monthly review cycles are invoiced at the beginning of each cycle. Workshop sessions require full payment two weeks before the scheduled date.

2. Cancellation by client

• More than fourteen days before kickoff: deposit refunded minus ten percent administrative fee, unless preparation has begun.
• Within fourteen days of kickoff: deposit retained to cover scheduled analyst time; unused portion may be credited toward a rescheduled engagement within six months.
• After draft charts delivered: deposits and progress payments are non-refundable because analysis work has been performed.

3. Rescheduling briefings

Executive readouts may be rescheduled once without fee if requested at least five business days in advance. Late rescheduling within forty-eight hours may incur a ₩220,000 coordination fee.

4. No-shows

If your team misses a scheduled briefing without notice, we will provide the printed folio and PDF by courier or secure transfer. The briefing fee is not refundable; one replacement session may be booked within thirty days subject to availability.

5. Work already started

If you cancel after we validated PMS fields and began plotting, you owe fees for work completed plus reasonable wind-down costs. We will deliver partial materials proportional to completed milestones when applicable.

6. Non-refundable items

• Travel and lodging already incurred for on-site briefings
• Rush delivery surcharges once work enters accelerated schedule
• Third-party data acquisition costs approved in writing

7. Cancellation by Ridgecore

If we cannot perform due to unforeseen capacity or conflict of interest, we refund unused fees in full and assist transition of any materials already paid for.

8. Quality concerns

If factual errors attributable to us appear in final charts, we correct and reissue at no charge. Dissatisfaction with strategic conclusions based on your data does not qualify for refunds, though we welcome a revision discussion noted in your proposal.

9. Refund process and timing

Approved refunds return to the original payment method within fourteen business days. Bank transfers may require additional clearing time depending on your institution.

10. Contact for refund requests

Email or call with your engagement reference, invoice number, and reason for request. We acknowledge within three business days.